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Palgrave Macmillan

The Practice of Outsourcing

From Information Systems to BPO and Offshoring

  • Book
  • © 2009

Overview

Authors:
  1. Leslie P. Willcocks

    1. London School of Economics and Political Science, UK

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    You can also search for this author in PubMed   Google Scholar

  2. Mary C. Lacity

    1. University of Missouri, St. Louis, USA

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    You can also search for this author in PubMed   Google Scholar

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Table of contents (16 chapters)

  1. Front Matter

    Pages i-xviii
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  2. Introduction

    1. Front Matter

      Pages 1-1
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    2. Outsourcing Practice: The Search for Flexibility and Control

      • Leslie Willcocks, Mary Lacity
      Pages 3-34

  3. Studies of Outsourcing’s Rise to Prominence

    1. Front Matter

      Pages 35-35
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    2. Realizing Outsourcing Expectations: Incredible Promises, Credible Outcomes

      • Mary Lacity, Rudy Hirschheim, Leslie Willcocks
      Pages 37-58

    3. Contracting and Relationships in IT Outsourcing

      • Guy Fitzgerald, Leslie Willcocks
      Pages 59-78

    4. Cooperative Partnerships and IT Outsourcing: From Contractual Obligation to Strategic Alliance?

      • Leslie Willcocks, Chong Choi
      Pages 79-96

    5. Offshore Outsourcing: A Country Too Far?

      • Kuldeep Kumar, Leslie Willcocks
      Pages 97-122

    6. IT Outsourcing in Public Sector Contexts: Researching Risk and Strategy

      • Leslie Willcocks, Mary Lacity, Thomas Kern
      Pages 123-158

    7. IT Sourcing: Examining the Privatization Option in Public Administration

      • Mary Lacity, Leslie Willcocks
      Pages 159-186

    8. Analyzing IT Outsourcing Decisions: Size, Interdependency and Risk

      • Wendy Currie, Leslie Willcocks
      Pages 187-212

    9. Information Technology Insourcing: Myths and Realities

      • Rudy Hirschheim, Mary Lacity
      Pages 213-231

    10. Contracts, Control and “Presentation” in IT Outsourcing

      • Thomas Kern, Leslie Willcocks
      Pages 232-263

  4. Studies 2000–2008: From IT to Business Process and Offshore Outsourcing

    1. Front Matter

      Pages 265-265
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    2. IT Outsourcing Configuration: Defining and Designing Outsourcing Arrangements

      • Sara Cullen, Peter Seddon, Leslie Willcocks
      Pages 267-302

    3. IT Outsourcing Success: A Framework for Assessing Intentions and Outcomes

      • Sara Cullen, Peter Seddon, Leslie Willcocks
      Pages 303-338

    4. Business Process Outsourcing: The Promise of the Enterprise Partnership Model

      • David Feeny, Leslie Willcocks, Mary Lacity
      Pages 339-388

    5. Outcomes from Offshore Outsourcing: Evidence from a Client’s Perspective

      • Joseph Rottman, Mary Lacity
      Pages 389-444

    6. Offshore Outsourcing, Strategy and the Role of Social Capital

      • Joseph Rottman, Mary Lacity
      Pages 445-466

    7. Creating Global Shared Services: Sourcing Lessons from Reuters

      • Mary Lacity, Jim Fox
      Pages 467-487
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Keywords

About this book

A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.

Authors and Affiliations

  • London School of Economics and Political Science, UK

    Leslie P. Willcocks

  • University of Missouri, St. Louis, USA

    Mary C. Lacity

About the authors

MARY CECELIA LACITY is a Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis, USA. She has written ten books, including Offshore Outsourcing of IT Work, (Palgrave, 2008; co-author Joe Rottman) and Global Sourcing of Business and IT Services (Palgrave, 2006; co-author Leslie Willcocks). Her 40 journal publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM and many other academic and practitioner outlets. Her work has been cited more than 3500 times. She is US Editor of the Journal of Information Technology, and Co-editor of the Palgrave Series: Work, Technology, and Globalization and on the Editorial Boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Journal of the Association for Information Systemsand Strategic Outsourcing.

LESLIE WILLCOCKS is Professor of Technology Work and Globalization and Director of the Outsourcing Unit at the London School of Economics and Political Science, UK. He has co-authored 29 books and over 150 refereed journal papers on the management of information and communications technologies, and their impact on organizations. He is Editor of the Journal of Information Technology and is internationally recognized for his academic research, and his advisory work for major corporations and government agencies.

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