Effective Communication in Clinical Handover: From Research to Practice

Published by De Gruyter 2016

Effective Communication in Clinical Handover

From Research to Practice

Edited by: Suzanne Eggins , Diana Slade and Fiona Geddes
With contributions by: Oswald Sonntag , Mario Plebani , Phillip Della , Dorothy Jones , Edward Steward-Wynne , John Walsh , Nayia Cominos , Jon Jureidini , Christy Pirone , Jeannette McGregor , Marian Lee , Jacqui Bear , Bernadette Watson and Elizabeth Manias

Volume 15 in the series Patient Safety

https://doi.org/10.1515/9783110379044

Overview
Contents

About this book

Based on detailed multi-disciplinary analyses of more than 800 recorded handover interactions, audits of written handover documentation, interviews and survey responses, the contributing authors identify features of effective and ineffective clinical handovers in diverse hospital contexts. The authors then translate their descriptive findings into practical protocols, communication strategies and checklists that clinicians, managers and policy makers can apply to improve the safety and quality of clinical handovers. All the contributors are affiliated with the International Research Centre for Communication in Healthcare (IRCCH), an international multidisciplinary organisation of over 90 healthcare professionals from more than 17 countries committed to improving improving communication in healthcare systems around the world.

'The authors have created a new and tightly woven systems safety net that will, if implemented, significantly reduce the occurrence of errors resulting from cumulative communication failures.' -H. Esterbrook Longmaid III, MD, FACR, President of Medical Staff, Beth Israel Deaconess-Milton Hospital, Milton, MA USA

'Uncommonly valuable for the rigorous, original communication research it reports and for the careful translation of the research findings into practical strategies that actually improve clinical handovers in the real world of practice.' -Professor Suzanne Kurtz, Washington State University

'This clear, plain English book is an outstanding resource for the training of all involved in healthcare.' -Elizabeth Trickett, (Former) Director of Safety and Quality, ACT Health, Australia

Unique practical tools directly derived from actual interactional data in contemporary hospital contexts
Authenticity of the examples and immediate applicability of the communication tools proposed

Author / Editor information

Suzanne Eggins, University of Technology Sydney.

Diana Slade, University of Technology Sydney.

Fiona Geddes, Curtin University Perth.

Reviews

"This work reflects an evidence-based, theoretically rooted model with robust, flexible approaches to the wide range of handovers (handoffs) that comprise almost all care, applicable to settings well beyond their Australian base, and certainly applicable throughout the US care systems. The authors have created what likely will become the new "gold standard" in healthcare communication standards: a new and tightly woven systems safety net that will, if implemented, significantly reduce the occurrence of errors resulting from cumulative communication failures. It should be required reading for all healthcare leaders, chief medical and nursing officers, and those involved in patient safety and patient perception of care."

H. Esterbrook Longmaid III, MD, FACR
President of the Medical Staff
Beth Israel Deaconess-Milton Hospital
Milton, MA USA

Topics

Frontmatter Publicly Available Download PDF	i
Preface Requires Authentication Unlicensed Licensed Download PDF	v
Acknowledgements Requires Authentication Unlicensed Licensed Download PDF	vii
Contents Publicly Available Download PDF	ix
Contributors Requires Authentication Unlicensed Licensed Download PDF	xix
Transcription conventions Requires Authentication Unlicensed Licensed Download PDF	xxi
Section 1
Background: safety, quality and communication in clinical handover Requires Authentication Unlicensed Licensed Download PDF	3
1. Effective communication in clinical handover: challenges and risks Diana Slade, Suzanne Eggins, Fiona Geddes, Bernadette Watson, Elizabeth Manias, Jacqui Bear and Christy Pirone Requires Authentication Unlicensed Licensed Download PDF	5
2. Clinicians’ voices: what healthcare professionals say about handover practice Fiona Geddes, Diana Slade, Suzanne Eggins, Bernadette Watson, Elizabeth Manias, Phillip Della and Dorothy Jones Requires Authentication Unlicensed Licensed Download PDF	25
Section 2
Changing staff: clinical handovers at shift changes Requires Authentication Unlicensed Licensed Download PDF	45
3. Emergency department medical handovers as teaching and learning opportunities Jeannette McGregor and Marian Lee Requires Authentication Unlicensed Licensed Download PDF	47
4. Strengthening medical handover communication in emergency departments Jeannette McGregor and Marian Lee Requires Authentication Unlicensed Licensed Download PDF	69
5. Resource: transferring patient information to the emergency department medical team during clinical handover Marian Lee and Jeannette McGregor Requires Authentication Unlicensed Licensed Download PDF	91
6. Communication in bedside nursing handovers Suzanne Eggins and Diana Slade Requires Authentication Unlicensed Licensed Download PDF	97
7. Resource: communicating effectively in bedside nursing handovers Suzanne Eggins and Diana Slade Requires Authentication Unlicensed Licensed Download PDF	115
Section 3
Changing sites: clinical handovers when patients move Requires Authentication Unlicensed Licensed Download PDF	129
8. Clinical handover in context: risks and protections across a hospital patient’s journey Suzanne Eggins and Diana Slade Requires Authentication Unlicensed Licensed Download PDF	131
9. Interhospital transfer of rural patients: an audit of ‘patient expect’ documentation Fiona Geddes, Phillip Della, Edward Stewart-Wynne and Dorothy Jones Requires Authentication Unlicensed Licensed Download PDF	157
Section 4
Changing disciplines: clinical handovers in interprofessional teams Requires Authentication Unlicensed Licensed Download PDF	199
10. iSoBar: An innovative framework and checklist for clinical rounds in an interprofessional student training ward Fiona Geddes, Phillip Della, Edward Stewart-Wynne and Dorothy Jones Requires Authentication Unlicensed Licensed Download PDF	201
11. Resource: interprofessional ward round handovers Fiona Geddes, Edward Stewart-Wynne and Phillip Della Requires Authentication Unlicensed Licensed Download PDF	235
12. Maintaining and generating knowledge in interprofessional mental health handovers John Walsh, Nayia Cominos and Jon Jureidini Requires Authentication Unlicensed Licensed Download PDF	245
13. Patient voice: including the patient in mental health handovers John Walsh, Nayia Cominos and Jon Jureidini Requires Authentication Unlicensed Licensed Download PDF	265
14. Resource: mental health clinical handover audit tool (mCHAT) Christy Pirone, John Walsh and Nayia Cominos Requires Authentication Unlicensed Licensed Download PDF	279
Section 5
Integrating ECCHo outcomes Requires Authentication Unlicensed Licensed Download PDF	293
15. iCARE³: an integrated translational model of effective clinical handover communication Suzanne Eggins, Fiona Geddes and Diana Slade Requires Authentication Unlicensed Licensed Download PDF	295
References Requires Authentication Unlicensed Licensed Download PDF	325
Index Requires Authentication Unlicensed Licensed Download PDF	337

(Deutsch)

Language: English
Publisher: De Gruyter
Audience: doctors, nurses, allied health professionals, healthcare policy makers, hospital management, communication professionals
Pages
- Front matter: 21
- Main content: 346
Illustrations
- Illustrations: 19
- Coloured Illustrations: 3
- Tables: 55
Keywords: Clinical handover; medical communication; nursing communication; hospital communication; Clinical handoff

eBook

Published: March 21, 2016
ISBN: 9783110379044

Paperback

Published: March 21, 2016
ISBN: 9783110378863