Overview
- Comprehensive monograph (in step with actual practice) on the “art” of designing indicators needed for performance management and quality control
- Includes supplementary material: sn.pub/extras
Access this book
Tax calculation will be finalised at checkout
Other ways to access
Table of contents (6 chapters)
-
Front Matter
-
Back Matter
Keywords
About this book
A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep “normative” effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure! The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that “magic rules” to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.
Authors and Affiliations
Bibliographic Information
Book Title: Management by Measurement
Book Subtitle: Designing Key Indicators and Performance Measurement Systems
Authors: Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
DOI: https://doi.org/10.1007/978-3-540-73212-9
Publisher: Springer Berlin, Heidelberg
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer-Verlag Berlin Heidelberg 2007
Hardcover ISBN: 978-3-540-73211-2Published: 08 August 2007
Softcover ISBN: 978-3-642-09227-5Published: 15 October 2010
eBook ISBN: 978-3-540-73212-9Published: 13 August 2007
Edition Number: 1
Number of Pages: XI, 242
Topics: Business Strategy/Leadership, Organization, Operations Research/Decision Theory, IT in Business, Quality Control, Reliability, Safety and Risk