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The Art of Benchmarking

An Analytical Guide to Methods and Applications for IT Management

  • Book
  • © 2022

Overview

  • Demonstrates an approach with a sound mathematical basis and easily to apply in a real business environment
  • Provides methods that can be implemented with any spreadsheet software
  • Presents benchmarking as an application area for decision making and voting methods

Part of the book series: Contributions to Management Science (MANAGEMENT SC.)

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Table of contents (6 chapters)

Keywords

About this book

Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.

Authors and Affiliations

  • Schönebeck (Elbe), Germany

    Martin Kütz

About the author

Martin Kütz is an expert in IT performance management. From 2009 to 2018, he was a professor for Business Information Management at Anhalt University of Applied Sciences (Germany).

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