ABSTRACT
This book provides a comprehensive examination of the effects of a natural disaster on businesses and organisations, and on a range of stakeholders, including employees and consumers. Research on how communities and businesses respond to disasters can inform policy and mitigate the cost and impacts of future disasters. This book discusses how places recover following a disaster and the vital roles that business and other organisations play.
This volume gives a detailed understanding of business, organisational and consumer responses to the Christchurch earthquake sequence of 2010-2011, which caused 185 deaths, the loss of over 70 per cent of buildings in the city’s CBD, major infrastructure damage, and severely affected the city’s image. Despite the devastation, the businesses, organisations and people of Christchurch are now undergoing significant recovery.
The book sheds significant new light not only on business and organisation response to disaster but on how business and urban systems may be made more resilient.
TABLE OF CONTENTS
part I|20 pages
Context
chapter 1|18 pages
Introduction
part II|98 pages
Business and organisational responses and relationships
chapter 3|13 pages
Dynamics of organisational response to a disaster
part III|60 pages
Consumer and communication responses
chapter 8|11 pages
From brand love to brand divorce
chapter 9|23 pages
Customer relationships and experiences during times of disaster
chapter 10|12 pages
It's not all dark!
chapter 11|12 pages
Telling tales
part IV|70 pages
Learning from ‘the new normal'
chapter 12|19 pages
‘Regeneration is the focus now'
part V|44 pages
Conclusions