Overview
- This book introduces a new interdisciplinary approach to service innovation, integrating design thinking
- It explores novel concepts and business models in the service market, providing an analytical edge
- This book introduces a unique blend of qualitative and quantitative methods for service design
Part of the book series: Management for Professionals (MANAGPROF)
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Table of contents (11 chapters)
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Front Matter
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Introduction
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Front Matter
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Four Perspectives of Service Innovation
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Front Matter
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Principles and Methods of Service Design and Innovation
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Front Matter
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Service Innovation and Future Life
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Front Matter
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Back Matter
Keywords
About this book
This book presents a revolutionary approach to service innovation, combining an interdisciplinary perspective with a robust theoretical framework. Integrating design thinking and systems engineering, it offers a fresh view on evolving service industries. The book is enriched with global case studies, bridging theory and real-world application, making it an essential resource for both professionals and students. It stands out by analyzing new business models and offering both qualitative and quantitative methods for service design, making it a must-read for those seeking to excel in the dynamic service market.
Authors and Affiliations
About the author
Dr. Lefei Li is an associate professor at the Department of Industrial Engineering, Tsinghua University. He is mainly engaged in teaching and research in service operation and management, complex system modeling and simulation and systems engineering. Currently, Dr. Li is serving as the council chair and associate head of the Department of Industrial Engineering, Tsinghua University. He also serves as associate editor for journals including IEEE Intelligent Systems, IEEE Transactions on Intelligent Vehicles, Asia-Pacific Journal of Operations Research, and Digital Transformation & Society. He is an editorial board member of ACTA Automatica Sinica. Additionally, He held leadership positions with academic societies such as Assistant Director of the Academic Committee at INCOSE, Co-Chair of the Board of the INCOSE Beijing Chapter.
Bibliographic Information
Book Title: The Era of New Services
Book Subtitle: New Services, New Infrastructure and Service Rules for the Future Society
Authors: Lefei Li
Series Title: Management for Professionals
DOI: https://doi.org/10.1007/978-981-99-9565-3
Publisher: Springer Singapore
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: CITIC Press Corporation 2024
Hardcover ISBN: 978-981-99-9564-6Published: 28 February 2024
Softcover ISBN: 978-981-99-9567-7Due: 15 April 2024
eBook ISBN: 978-981-99-9565-3Published: 27 February 2024
Series ISSN: 2192-8096
Series E-ISSN: 2192-810X
Edition Number: 1
Number of Pages: XVII, 190
Number of Illustrations: 30 b/w illustrations, 40 illustrations in colour
Topics: Business and Management, general, Services, e-Commerce/e-business